Called to ask for a quote on a specific repair (how much to replace the bearing in the front-passenger wheel of a 2007 Nissan Sentra) so we could compare prices to fix a vehicle. The employee who answered said they do not offer quotes unless you bring the vehicle in and they diagnose it themselves (with a diagnostic fee attached, of course). That is ridiculous. As vehicle owners, we should not support this lack of transparency. I understand there are extenuating circumstances which may lead to a different price than quoted... that is why it is a quote not an invoice... but the basic theory would be that is item A is $250 at Joe's shop and $325 at Bill's shop, any extenuating circumstances would also be cheaper at Joe's. So, I will never be contacting them again as we had many other shops offer quotes for us and I am not interested in dealing with people who try to force you to do business with them.
You may see this review several times. We called the two AAA service centers first... apparently that title is a joke, or not at all related to their customer service potential.
Dan and his crew are awesome. Always looking out for their customers. My family doesn't go anywhere else
Took my van in onThursday and had the pressure sensor replaced. On Saturday the pressure sensor leaked badly and I ran the van back to the shop to leave it over the weekend so they could look at it on Monday. That Sunday after dropping off the keys and filling out the form in their drop box I got a call that they had looked at the van, on their day off, and would get it fixed first thing Monday. Here it is on Monday and Im back at work with my van fixed quickly with almost no hassles. They even gave me a free oil change as an apology which even adds to my opinion that Duggan's is an excellent repair shop and one I highly recommend.
Dan was more than happy to work with me when I had a service issue. They are a reasonable, community minded shop, and really care about the customers wants and needs. If for whatever reason you are unhappy with a product or service, they will make it right. Their shop is impeccably clean and organized, and their work is high quality and thorough.
Dan is awesome to work with at Duggans! I've worked with Dan for years, he recognizes me every time and makes me feel so welcome!
Duggan S Auto Service Center is a US Car Repair based in Moorhead, Minnesota. Duggan S Auto Service Center is located at 1405 Main Ave, Moorhead, MN 56560, USA.
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