The lady told me if I wanted to order a size 2 they would let me even if I was a size 22-24...and then she tried to blame the designers that dresses aren't perfectly sized to the size you order...are you kidding me this is what I paid you guys for a dress which I told the gal at the time my concerns but she didn't document any of that....
I loved my experience! Our consultant was one of the owners and he was beyond amazing. He was kind, excited for me, full of ideas, and energetic. I highly recommend Alan Evans
Alan Evans had terrible service from the start. I made an appointment and arrived on time. A woman very rudely walked me back to a dressing room and made it seem like we were bothering her. She did not help us pick dresses. She did not help me get into the dresses. When I asked for her help zipping up a dress, she opened the curtain completely exposing me to my group as well as the group of strangers next to us. They messed up my order. I tried to remedy it. They treated me poorly after messing up as well. They messed up again then lied and tried to blame me. I ended up in tears with a full refund. Thankfully, a different store was able to salvage my experience and provide fantastic service and a better dress for less money. To the manager commenting on all bad reviews to blame the reviewer--that is the bad service I am talking about. Own up to your mistakes and apologize.
My first visit I had ( i believe her name was Chelsea) she was great! when i came back she was unable to be there that day so I got random people helping me which was not of the greatest experience when you are by yourself with no friends or family there to get you in an exciting mood. it was less than acceptable since other places ive been to went above and beyond as if you were their only focus. But I did find what i wanted here so I gave them my support. Rand was helpful but there was one gal that basically went out of her way to come over to me and tell me to delete a snap chat i took, all while she was suppose to be helping a bride. not impressed. a snapchat will not kill your business! I actually dredded coming back to this place for alterations and fittings . They need a more uplifting environment.
I will never shop at Alan Evans Bridal again in Moorhead, MN. When went for measurements and to look at what was available we decided on different style then what bride picked but bride was with us. The girl helping us didn't pay much attention and we did have an appointment not like the other stores that all about that appt at that time. We found a dress but difficult finding styles to try on that were plus size we found a style of dress tried it on and when I asked what size it was many times the girl said 24...she asked how it fit and I told her it was really big in chest area but just a a bit snug in the rib area...I could sit down but a bit uncomfortable she said she would measure me...with my measurements she said size 28 would be perfect for me...concerned I said um that's 2 sizes larger and what am I going to do about the bust...she said don't worry it would be fine...they have a seamstress there...still concerned I left...yes I did sign the contract but being not a professional in the field I figured the girl knew what she was taking about. I picked my dress up and another bridesmaids on Aug. 4...the girl said try it on whenever you can at home and let us know dresses came out in bags all tied up...never once did she say please go try it on here...I LIVE IN SOUTH DAKOTA...and wouldn't be returning home because I was leaving on businesss for a few days she said as soon as you do call us. So august 11 I tried it on when I got back from business trip and the straps sat on my shoulders and the bust fell down between under my bust and belly button...I took it over to a lady that does alterations and she laughed and said they didn't know what they were doing or screwed up...she took 2 inches out of both sides and fixed where the cups came down on the side of the dress but when I tried on 8-13 she needed to take almost 2 more inches off each side and nothing more that she could do with bust without really tearing apart dress (2weeks out from wedding now...the bust was so big I could almost put two basket balls in the cups I wear a size 42c bra so I am little compared to those...I know have enough room that I can put my hand in the top of my bust still she is going to try and mess with it a bit but no promises...I called Alan Evans and explained situation and they were rude and said you signed a contract and bring the dress in (original) state and I need to come in and get measured because I could have lost that much weight...I said no weight loss all my clothes still fit in fact I probably gained a pound or two...also she said the dress you tried on was a 26 well that girl was telling me it was a 24....they don't know there product they are selling...
On a side note when we came in to get my husband measured the lady that came to help us was in such a hurry to go eat lunch she was rude and I don't know if she even got my husband measurements right....I asked a couple questions and she acted put out and annoyed...yep I will be going else where in the future!
wished it was more exciting!
So now it's 2 weeks away and the bridal shop down here and a local seamstresss is scrambling to come up with a solution for the bust area...we have had a few issues with the girl the day of ordering dresses told us wrong info about not having to rush dresses and then all of sudden saying a balance of $30 was due on two of the dresses cause they had to be rushed...we ordered in may...
Alan Evans was a great experience for me. I bought my wedding dress there this Saturday and the service was amazing. I tried on lots of different dresses and my consultant Mel was awesome at understanding what I wanted and didn't want. When I finally picked a dress the store manager came in and helped to get it clamped so I could really see what it would look like in my size. They were so helpful and so excited for me to find the dress I loved. Would definitely recommend!!
Alan Evans Bridal is a US Clothing Store based in Moorhead, Minnesota. Alan Evans Bridal is located at 512 Center Ave, Moorhead, MN 56560, USA.
Please contact with Alan Evans Bridal using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Alan Evans Bridal opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.